Posted: October 1, 2026, 8:45 AM (JST)
Latest Update: October 15, 2026, 11:30 AM (JST)
Notice of Outage (October 1, 2026, Ongoing)
Thank you for using InfiniCLOUD.
A service disruption is currently affecting part of the InfiniCLOUD service. We are working to restore service as quickly as possible.
We apologize for the inconvenience.
| Date and Time | Thursday, October 1, 2026 1:53 AM ~ Ongoing (JST) |
|---|---|
| Scope of Outage | Customers using file servers beginning with "zeze" |
| Cause | Server failure. |
| Affected Services | The following functions are currently unavailable:
The incident is currently being investigated to determine whether any customer data affected. |
| Latest Update | October 15, 2026, 11:30 AM (JST) The new environment is expected to become available between late October and early November 2026. Once preparations are complete, we will send you an email with further details about the transition to the new environment, including any actions you may need to take. |
| Previous Updates | October 8, 2026, 17:16 PM (JST) A document summarizing what is currently known about this incident, including the recovery process to date, the extent of data loss, the cause, and future actions has been made available. For more details, please check the following page. Incident Report: Data loss due to storage failure on the zeze node October 3, 2026, 00:16 PM (JST) We are continuing our efforts toward data rescue (the process of extracting as much corrupted data as possible). However, disk inconsistencies across multiple storage drives on the target server have exceeded our predefined threshold, and we deeply regret to inform you that it is becoming increasingly likely that data in the storage area cannot be retrieved. Furthermore, if we wait for data rescue to complete in the current environment before taking further action, it may take several months before service usage can be resumed. Therefore, we will prepare a new data area on a new server and migrate the affected accounts. Once the new environment is provided, you will be able to use your account while the data rescue operations continue in parallel. Please note, however, that your data will not yet be fully restored at the moment the migration to the new environment is completed. Any rescued data will be reflected in the new environment as soon as it is ready. The account migration will be carried out entirely by InfiniCLOUD, so no action is required on your part to migrate your account. We will send another email with details regarding the migration and any necessary actions as soon as the new environment is ready to be provided. October 2, 2026, 3:04 PM (JST) A problem has occurred with some of the disks storing data on the affected server, and the data is currently inaccessible. As a result, it is not currently possible to verify the status of the data on the server. It is expected to take some time before data verification and recovery efforts can begin. As a future measure, it has been decided to prepare a new storage area on a new server and migrate the affected accounts to this new environment. Please note that, after the migration, you will use the new environment, and settings such as the File Browser URL may change. Further details will be provided once preparations for the migration are complete. Work is ongoing to restore the ability to verify and monitor the status of the affected data. October 1, 2026, 8:35 PM (JST) A malfunction was identified in a server component. Measures to address the affected component and software updates have been completed. We are currently investigating the extent of any data corruption.Please note that it is expected to take some time before affected accounts can be made available again.We will provide further updates as soon as there is progress. October 1, 2026, 12:45 PM (JST) Data preservation is being prioritized, and future measures, including support for hardware replacement, are being considered. |