Support Hours
Business hours: Monday–Friday (excluding national holidays) 10:00 ~ 18:00 JST
Please note that InfiniCLOUD does not provide support by phone.
Helpful Links
Inquiry Form
Inquiries are handled on a first-come, first-served basis. We aim to respond to all inquiries within 24 hours. Response times may vary depending on the nature of the issue.
Please note that InfiniCLOUD Support is closed on weekends and national holidays. Inquiries submitted during these times will be addressed once regular business hours resume.
Specialized Inquiries
If you do not receive a reply
If you do not receive a reply from InfiniCLOUD Support, it may be due to:
- An error in the email address provided
- The email being delivered to your Spam/Junk folder
- Email settings preventing messages from InfiniCLOUD Support
If your inquiry remains unanswered, please review the possible causes above and contact us again.