Frequently Asked Questions
- I forgot my password.
- Can I share files and folders with other users?
- Can I share my account?
- Can I use WebDAV compatible apps?
- What is WebDAV?
- Upload・Download data in batches
- Manage my accounts capacity.
- Why doesn't deleting files free up all space?
- Unsubscribe from promotional mail.
- How do I cancel my subscription?
- How do I delete my account?
If you do not find the information you need in our support page, please contact us using the form below.
Inquiries are handled according to a first-come, first-serve principle. Our support team tries their best to respond to an inquiry within 24 hours of receiving it. However, depending on the issue, response times may vary.
InfiniCLOUD Support is closed during the weekends and national holidays. Inquiries submitted during these hours will begin receiving responses once regular business hours resume.
In the event of any national holidays, InfiniCLOUD will post a notice our on news page to inform users that InfiniCLOUD Support will be out of the office for that period of time.