InfiniCLOUD Support Hours
Business hours: Monday–Friday (excluding national holidays) 10:00 ~ 18:00 JST
InfiniCLOUD does not offer support over the phone. Thank you for your understanding.
FAQ
- Can I change my User ID？
- Help with an email address or User ID that's already in use
- Why Is My InfiniCLOUD Account Temporarily Frozen？
- Why doesn't deleting files free up space？
- Upload・Download data in batches and synchronize folders
- How to unsubscribe from promotional mail
- How do I cancel my upgraded capacity subscription？
Categorized list
- General Information
- Account and Payment
- The File Browser
- Information from Support
- Maintenance and Outage Information
Inquiry Form
Before contacting InfiniCLOUD Support, please check our FAQ page.
Inquiries are handled according to a first-come, first-serve principle. Our support team tries their best to respond to an inquiry within 24 hours of receiving it. However, depending on the issue, response times may vary.
InfiniCLOUD Support is closed during the weekends and national holidays. Responses to inquiries submitted during these hours will start being sent out once regular business hours resume.
Specialized Inquiries
If you do not receive a reply
If you do not receive a response from InfiniCLOUD support in an appropriate amount of time, it may be due to the following reasons:
- There is an error with the email address provided.
- The email was delivered to the Spam/Junk folder.
- The current email address settings do not allow for emails from InfiniCLOUD support to be delivered.
If you do not receive a reply to your inquiry, please review the possible causes provided above and contact us again.