Frequently Asked Questions (FAQ)
General
- What is InfiniCLOUD？
- How big is 1 Terabyte？
- What is My Page？
- What is WebDAV？
- Can I use InfiniCLOUD without an account？
- Supported operating environments
- About InfiniCLOUD's servers
- What is the maximum speed？
- What kind of storage does InfiniCLOUD use？
- Using WebDAV compatible applications
- Which URL should I use for WebDAV connections？
- Is there a safer way to protect my data than using only a password？
- About InfiniCLOUD's Referral System
- About Promotional Bonuses
- What is InfiniCLOUD Support？
Account and Payment
The File Browser & Sharing
- How to use the File Browser
- File Access and Display Support
- My file browser isn't working or displaying files
- Files are not uploading
- My smartphone is not displaying files or folders
- Images not displaying in the image viewer
- Is there a limit on the file size that can be uploaded？
- Uploading and Downloading Files by Folder
- The remaining capacity is less than the uploaded file capacity
- My account's capacity is full
- Why doesn't deleting files free up space？
- Is there a limit to the number of files I can upload at once？
- Characters in a text file are jumbled when I open it
- Uploads and downloads are slow
- Data Management and Recovery
- How to use file and folder sharing
- Can I share files and folders with others？
- How do I share files and folders？
- Can I give a shared link an expiration date？
- Can I restrict access？
- What characters can be used in an access-phrase？
- How do I update files and folders that are being shared？
- How can I check which files and folders are being shared？
- What happens if I delete files and folders with a valid shared link？
- How do I turn off file and folder sharing？
- How do I download a shared file？
- An error message appeared when I tried to open a shared file. What should I do？
About use
Apps
More information about compatible WebDAV applications can be found here.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.
In order to keep track of customer interactions, we do not provide telephone assistance. We apologize for for any inconvenience.