Frequently Asked Questions (FAQ)
General
- What is InfiniCLOUD？
- How big is 1 Terabyte？
- What is My Page？
- What is WebDAV？
- Supported operating environments
- About InfiniCLOUD's servers
- What is the maximum speed？
- What kind of storage does InfiniCLOUD use？
- Using WebDAV compatible applications
- Do free accounts expire？
- Which URL should I use for WebDAV connections？
- Upload・Download data in batches and synchronize folders
- Uploads and downloads are slow
- My account's capacity is full
- Why doesn't deleting files free up space？
- Is there a more secure way to store my data than using an ID and password？
- About InfiniCLOUD's Referral System
- About Promotional Bonuses
- Can I share my account？
- Can I use InfiniCLOUD without an account？
- What is InfiniCLOUD Support？
Account and Payment
The File Browser
- How to use the File Browser
- Opening the File Browser
- How do I use the File Browser？
- How do I upload and download files？
- How do I use Image Viewer？
- My file browser isn't working or displaying files
- Files are not uploading
- Is there a limit on the file size that can be uploaded？
- The remaining capacity is less than the uploaded file capacity
- Is there a limit to the number of files I can upload at once？
- Retrieving files from a ZFS snapshot
- How do I use Dataset Editor？
- Characters in a text file are jumbled when I open it
- How do I access the backup area？
- My smartphone is not displaying files or folders
- How to use file and folder sharing
- How do I share files and folders？
- How can I check which files and folders are being shared？
- How do I update files and folders that are being shared？
- What characters can be used in an access-phrase？
- Can I share files and folders with others？
- How do I turn off file and folder sharing？
- Can I give a shared link an expiration date？
- What happens if I delete files and folders with a valid shared link？
- How do I download a shared file？
- An error message appeared when I tried to open a shared file. What should I do？
About use
Apps
More information about compatible WebDAV applications can be found here.
Contact Us
If you do not see the information you are looking for, please contact us using the inquiry form.
In order to keep track of customer interactions, we do not provide telephone assistance. We apologize for for any inconvenience.