I didn't receive a verification email
Verification code emails are automatically delivered. However, there could be several reasons why you did not receive a verification email.
- The email address registered is already in use by another account.
- The email address was incorrectly entered.
- The email address cannot receive emails from InfiniCLOUD.
- The email was sent to your spam or junk folder.
- The email was accidentally deleted by the user.
- Based on the number of accounts being created, it may take several minutes for the email to be sent.
Check the email address you entered
Please ensure that you did not enter an incorrect email address. In order to enable future login using an email address, registration with the same email address is not permitted.
Check your spam folder
Emails may be automatically sorted into the spam or junk folder in your email. Please check these folders for the following InfiniCLOUD received emails.
- support@infini-cloud.net
- info@infini-cloud.net
Check email reception settings
If you have email reception settings, please add the InfiniCLOUD email address shown above as an allowed address. Please contact your email service provider for advice on how to enable email receipt.
Resend verification email
Verification emails can be sent again by clicking the resend link on the screen during the create account process.
If you want to resend the authentication code after applying for email authentication via My Page, simply apply again.
Contact us
If you have tried the above and still are experiencing problems, please contact us using the contact form below.
*InfiniCLOUD Support can not provide information or personally resend verification codes. We can not confirm or provide any assistance if an email address was entered incorrectly. If the email address was entered incorrectly, please make another account using the correct email address.
Updated: May 16, 2024