I forgot my user ID and password

Top / Support / Account and Payment / Login and Settings / I forgot my user ID and password

Forgot User ID

If you have forgotten your User ID, please contact InfiniCLOUD Support to help with the recovery process.

Our support staff may have to verify the account details, so it is recommended to share the following information in the initial inquiry.

Once the details and user's identity have been confirmed, the User ID recovery will be initiated.

User ID information can only be sent to the registered email address of the account.


 

Reset a forgotten password

Requests for a password reset can be done doing following the steps below.

I forgot my password. How do I reset it? 公開

1. Click Forgot Password

 

Password reissue enter user ID and email.png

2. Enter your user ID and registered e-mail address and click Next

 

Password reissue email sent.png

3. An email from InfiniCLOUD will be sent to you.

If you do not receive the e-mail, check that the information you entered was correct and try again.

 

Click the URL in the email

4. Click the link in the email 
 

Enter your new password two times, click next, and your password is now changed

5. Enter your new password and click Next

Your password has been reset. 

 

Last updated: July 3, 2025

 
Create My Account (20GB Free)

Easy one-minute registration! Start backing up today!
Works online, Windows, Mac, iOS and Android