I forgot my user ID and password

I Forgot My Email Address

Try signing in with any email addresses you think may be registered to your InfiniCLOUD account.

You may also be able to identify your registered email address using one of the following methods:

• Check the "To" field of any InfiniCLOUD newsletter or notification emails you have received.
• Search your email inbox for keywords such as "InfiniCLOUD" and check the recipient address of any matching emails.

I Forgot My Password

If you have forgotten your password, follow the steps below to reset it.

Reset Your Password

1. Access the InfiniCLOUD website and click Log In.
2. Click Forgot your password?
3. Enter your registered email address and click Send.
4. Open the password reset email and click the password reset link.
5. Enter your new password twice.
6. Sign in using the new password.

It may take a few minutes for your new password to take effect.

I Forgot Both My Email Address and Password

First, try to identify your registered email address using the methods described in I Forgot My Email Address.

Once you have confirmed your registered email address, follow the password reset procedure described in I Forgot My Password.

If you are unable to determine your registered email address, please refer to I Forgot My Email Address for additional guidance.

Last updated: July 7, 2026