I Forgot My Email Address
If you have forgotten the email address associated with your account but still remember your User ID and password, you can enter them in the form below. An email will be sent to the email address registered to your account.
Please check your spam or junk folder if you do not receive the email.
If an email does not arrive, you can also identify the registered email address using one of the following methods:
- Check the "To" field in any InfiniCLOUD newsletters or notification emails you have received.
- Search your email inbox for keywords such as "InfiniCLOUD" and check the recipient email address of any matching messages.
I Forgot My Password
If you have forgotten your password, follow the steps below to reset it.
Reset Your Password
- Access the InfiniCLOUD website and click Log In.
- Click Forgot your password?
- Enter your registered email address and click Send.
- Open the password reset email and click the password reset link.
- Enter your new password twice.
- Sign in using the new password.
It may take a few minutes for your new password to take effect.
I Forgot Both My Email Address and Password
Try to identify your registered email address using the methods described in I Forgot My Email Address.
Once you have confirmed your registered email address, follow the password reset procedure described in I Forgot My Password.
If you are unable to determine your registered email address, please refer to I Forgot My Email Address for additional guidance.
I No Longer Have Access to My Registered Email Address
If you no longer have access to the email address registered to your account, InfiniCLOUD Support will unfortunately be unable to assist with account recovery, as we cannot manually change or update account information.
Please contact your email provider to check whether access to your email address can be restored.
Last updated: October 22, 2026