My file browser is not displaying files or folders. How do I fix this?
If your smartphone is having issues displaying files and folders or operating, please try the following methods listed below.
- Check operating environments
- Restart your web browser
- Delete your web browser's cache and Cookie
- Use a different web browser
- Connect to a different network
- Check your anti-virus software settings
- Disable web browser extensions
Visit our information and news webpage for more information about outages and maintenance.
Check operating environments
Check that the operating environment meets the requirements for operation. For further details on the necessary operating environment, please visit this link.
Make sure your operating system and web browser are up to date.
Restart your web browser
Close all sessions of your web browser, then reopen it to gain access.
Delete your web browser's cache and Cookie
Try clearing your cache and cookies if the file browser won't appear properly. Check your web browser for information on how to erase it for more assistance.
Use a different web browser
Change the current web browser to another of your choice.
(If you are using Google Chrome, try Microsoft Edge or Firefox instead）
If the issue does not occur using a different web browser, check the current version and settings to make sure everything is up-to-date.
Connect to a different network
Try a cable or mobile connection if using Wi-Fi.
Check your current network settings if the problem does not appear when you connect to a different network.
Restrictions may be put in place if you use an external network, such as one owned or operated by a business, organization, or the public. To confirm any restrictions put in place, speak with your system administrator.
Check your anti-virus software settings
Security software can be causing issues. Verify whether using the file browser is restricted.
Disable web browser add-ons
Extensions (add-ons) may block connectivity. Confirm whether the file browser has limited access.
If the problem is not resolved
You can get in touch with InfiniCLOUD by filling out the "Contact Us" form if you are still having problems or the issue has not been fixed.
Please include the following information:
- Model name of the device
- OS version
- Name of your web browser or WebDAV application
- Version of your web browser
- Details of the problem
- Action(s) trying to be completed
- Error message(s) (if displayed)
- Steps taken to reproduce the problem
InfiniCLOUD will do its best to respond and provide a solution in a timely manner.
Click here for the inquiry form
Updated September 26, 2022