See below for instructions on how to cancel your subscription through PayPal. Please note that any InfiniCLOUD capacity upgrade will expire after the corresponding PayPal subscription (recurring payment) is canceled and the last subscription period paid for ends.
Important Details
- The duration of the capacity upgrade is determined by the timing of the payment.
- Example: One year from the last payment date for annual payments, or one month from the last payment date for monthly payments.
- If all paid capacity upgrades are deactivated, your account will change to a free account.
If your account becomes a free account, any bonuses (such as long-term incremental bonuses) that are only valid for paid accounts will be voided.- When you change to a free account, the usable capacity will change accordingly. If, as a result, your account contains data in excess of the usable capacity, please delete data as needed, so that your used capacity is less than the total usable capacity for a free account.
- If your account is over capacity, your InfiniCLOUD data will become read-only, and you will be unable to upload or edit files.
- If your account remains over capacity for an extended period of time, files may be deleted without warning.
How to Unsubscribe through PayPal
1. Go to PayPal and log in.
2. Click on the gear icon at the top right of the page.
3. Click on PAYMENTS.
4. Click Manage automatic payments. The Automatic payments list screen will open.
5. Click on InfiniCloud Co. Ltd. where you want to unsubscribe from the Show active column.
6. Review the details of the subscription you want to cancel and click Cancel.
7. Click on the Cancel Automatic Payments button.
8. The cancellation is complete. Once all upgrades have been cancelled and the subscription period has ended, your InfiniCLOUD account will automatically revert back to a free account.
Purchased using a PayPal Guest Account
If you signed up for an InfiniCLOUD subscription using a PayPal guest account, please contact us via the form below.
*Cancellation requests using the form below will require some time in order to take effect.
InfiniCLOUD Subscription Cancellation Form
Please log in to InfiniCLOUD to access the subscription cancellation form.
Inquiries and requests sent on weekends, national holidays, and other major occasions observed by InfiniCloud will be addressed once normal business hours resume.
Updated on June 29, 2021